5. What is your after - sales service policy?

Problem: Buyers need to know how to handle product returns, exchanges, and technical support after the purchase.

Solution:

● Outline the after - sales service policy. 'We offer a 1 - year warranty for all our headphones. If you encounter any quality issues within the warranty period, please contact our customer service team with detailed problem descriptions and order information. We will arrange for repair, replacement, or refund according to the situation. Additionally, our technical support team is available 24/7 to assist with any usage - related questions.'

● Provide multiple channels for after - sales communication, such as email, live chat, and a dedicated customer service hotline.